Dedupe Alerts and Tickets
It is common to receive duplicate security alerts from tools or duplicate tickets in PSA. Reviewing duplicated alerts/tickets is a waste of resources. Duplicate alerts/tickets can be caused by:
- Multiple tools (IDS, IPS, firewalls) detect the same event.
- The same alert is being sent out multiple times to different people.
- A tool duplicating the ticket (ex: sending it to another team).
- The same tool fires the same alert again and again.
DTonomy provides a tool and comprehensive solution to help the team
continuously monitor duplicated alerts/tickets in PSA such as ConnectWise or security tools
automatically close tickets/alerts if they are duplicated
automatically synchronize alerts/tickets status in different systems