Dedupe Alerts and Tickets

It is common to receive duplicate security alerts from tools or duplicate tickets in PSA. Reviewing duplicated alerts/tickets is a waste of resources. Duplicate alerts/tickets can be caused by:

• Multiple tools (IDS, IPS, firewalls) detect the same event.
• The same alert is being sent out multiple times to different people.
• A tool duplicating the ticket (ex: sending it to another team).
• The same tool fires the same alert again and again.

DTonomy provides a tool and comprehensive solution to help the team

• continuously monitor duplicated alerts/tickets in PSA such as ConnectWise or security tools

• automatically close tickets/alerts if they are duplicated

• automatically synchronize alerts/tickets status in different systems